The Mediating Role of Organizational Citizenship Behavior between Workplace Spirituality and Job Performance: Contingent Role of Organizational Commitment in Public Sector Organizations

Abstract

Drawing insights from the need to fully exploit human resources for competitive advantage as well as effectiveness, Workplace spirituality has been brought into the Workplace settings for enhanced and better performance. This study has empirically explored the relationship between workplace Spirituality and Job Performance with a focus on mediating role of Organizational Citizenship Behavior. The framework of the study further incorporated and tests the moderating role of Organizational Commitment between Organizational Citizenship Behavior and Job Performance. This quantitative-hypothesis-driven research employs a self-administered questionnaire to collect data from 250 employees of the public sector organizations through the convenience sampling technique. The data gathered has been analyzed using statistical tools through regression analysis to test the hypotheses of the study. The results reflect that workplace Spirituality has a positive impact on Job Performance and Organization Citizenship Behavior positively mediates the relationship between workplace Spirituality and Job Performance. This study further proves the moderating role of Organizational Commitment between Organization Citizenship Behavior and Job Performance. Being an extension of previous researches, this study highlights the significance of workplace Spirituality in enhancing Job Performance. Furthermore, human resource management practitioners need to understand, recognize the influence and role of workplace Spirituality, Organization Citizenship Behavior, and Organizational Commitment ineffective functioning of their organizations. As these are the missing links that are expected to exploit and improve the competence and effectiveness and ultimately the performance of the employees and the organization as well.